InsideTracker Membership FAQ: Get the Most Out of the Health Platform

By InsideTracker, February 3, 2025

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Are you looking to cut through the noise of generic health advice? 

InsideTracker takes an innovative approach by making health personal. Instead of giving you one-size-fits-all advice, it builds a just-for-you plan using your blood, DNA, and fitness tracker data. 

You'll learn your biological age, discover how your diet aligns with your body's needs, and catch small problems long before they begin interfering with your life.

The process begins with a blood test to look at your 10 Healthspan Categories, which include heart health, metabolism, fitness, and cognition. From there, you receive advice around exercise, nutrition, and lifestyle habits. 

Once you know what your body needs, you know how to provide it. You have a turn-by-turn map that shows you how to feel your best, perform at your peak, and live your longest life.  

By joining InsideTracker, you'll take the guesswork out of wellness.

InsideTracker is for anyone committed to a healthier future. Maybe you’re a busy parent seeking more energy or a grandparent looking to build long-lasting memories with your family. Maybe you’re a professional who needs an efficient path to health, or an athlete focused on your next PR. 

Whatever your goal, InsideTracker can help. The platform is built on artificial intelligence and behavioral psychology, and it’s trained on thousands of randomized, peer-reviewed studies. It provides the tools you need to take control of your well-being.

In this article, we're answering the most common InsideTracker questions. It will help you get started and make the most of your membership.

 

Blood DNA Fitness tracking ebook

How to get the most out of your InsideTracker membership

How do I join InsideTracker?

It's easy to become a member. A yearlong InsideTracker Membership costs $149. You can sign up online and access your dashboard through your web browser or smartphone app. 

But to unlock the full power of the platform, you'll need to upload personal data—starting with your blood. 

That's why many new members start with the Membership + Ultimate blood test ($489). 

With a $149 membership, you'll need to upload existing blood results from another provider. This is a good option if you're looking for analysis, recommendations, and long-term tracking for the health data you already have. (That includes not only blood, but also DNA and fitness tracker data.)

With the Membership + Ultimate, you get a comprehensive test right off the bat. It comes with all the benefits of InsideTracker Membership, plus a complete analysis that looks at all 10 of your Healthspan Categories.

What blood tests can I buy? 

The Ultimate is the blood test we offer to new members. As mentioned above, it looks at all 10 of your Healthspan Categories. 

Once you become a member, you have more options. You can purchase an Ultimate test any time at the members-only price of $340, or you can test individual categories starting at $99. 

The 10 category tests include: 

  • Heart health
  • Metabolism
  • Inflammation
  • Endurance
  • Fitness
  • Recovery
  • Gut health
  • Hormone balance
  • Cognition
  • Sleep

» Click here to learn more about Healthspan Category Testing

What are the add-ons?

When you check out with a blood test, you can choose from multiple add-ons.  

  • Estradiol + Progesterone (Available with the purchase of a blood test): Estradiol and progesterone are often thought of as female hormones, but they play important roles for both men and women. They’re responsible for bone, brain, and reproductive health, body composition, mood, and more. Add these two markers at checkout for a test, analysis, and personalized recommendations.

  • DNA Kit (U.S. only): Your DNA is your body’s roadmap. It works with your blood results to show you how your genes affect your health right now. With a DNA Kit, you’ll get a report on your genetic predispositions for 38 wellness traits. It will help you understand how your DNA influences your health—and what you can do about it. 

  • InnerAge (Available with the purchase of a blood test): Your InnerAge shows you how you’re aging on the inside. With InnerAge, you’ll receive your biological age and recommendations to improve the biomarkers that are making you age faster. It’s a great motivational tool: InsideTracker Members who purchase DNA improve more biomarkers than those who don’t. 

To learn more about InsideTracker’s mission, membership options, and add-ons, check out this guide.

How do I sync my fitness tracker to the app?

Once you sync your fitness tracker (Apple Health, Oura, Garmin, etc.), InsideTracker becomes a hub for every level of health data—from the genes you were born with to the workout you did this morning. 

Data around your sleep, heart rate, and daily activities inform your personalized recommendations, and you’ll get daily ProTips to help you improve your habits. 

To sync your fitness tracker to the app:

  • Click on your icon in the top left corner
  • Under "Data," select "Fitness tracker"
  • Select "Connect" on your device of choice
  • Follow the in-app instructions to share permissions

What else do I get with my InsideTracker Membership?

As an InsideTracker member, you’ll gain access to all the InsideTracker platform has to offer, including a complete health analysis, recommendations, an Action Plan, and personalized ProTips.

You'll also have access to some of our newer features, which include: 

Ask InsideTracker: an AI-powered chatbot that simulates conversation with experts in nutrition, exercise physiology, preventive health, and biology. This is a great way to dive deep into your health and learn more about topics like biomarkers, supplements, and healthspan. 

Ask InsideTracker is built on ChatGPT, but it only pulls answers from the vast body of peer-reviewed research curated by InsideTracker.

Nutrition DeepDive:
a seven-day food and habit tracking tool that identifies meaningful patterns in your diet, exercise, and sleep—and shows you how to improve. DeepDive goes beyond diet to reveal the big picture in how nutrition fits into your overall health routine. 

Finally, you'll also have access to an online community of members and customer-exclusive content like live virtual events.

To date, InsideTracker has helped more than 100,000 people optimize their health. We're a large group of people who are serious about living our healthiest lives.
 

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How does InsideTracker help me reach my goals?

Reaching your health goals requires motivation to start, consistency to follow through, and accountability to stay on track. InsideTracker’s app is with you each step of the way.

Here are a few examples:

  1. InsideTracker provides access to your body’s data along with thorough analysis. It reveals exactly which biomarkers you need to improve. 

  2. The platform delivers easy-to-follow recommendations that tell you precisely what to do to reach your health goals. By eliminating the guesswork from your health routine, you can implement the right habits faster. 

  3. Your Action Plan lets you choose from recommendations that span nutrition, exercise, supplements, and lifestyle habits, so you can find the one that fits your lifestyle best

  4. InsideTracker sorts your recommendations in order of greatest impact for your body. Actions with the highest “impact score” can improve your markers most efficiently to help you quickly meet your goals.

  5. InsideTracker delivers daily ProTips that are hyper-personalized, timely, and—most importantly—actionable. When you sync your fitness tracker to the InsideTracker app, you get real-time feedback on improving your sleep, eating for workout recovery, and hydrating based on your exertion.

  6. InsideTracker lets you purchase low-cost blood tests through us. Once you're a member, you can purchase follow-up Ultimate tests for $340, or you can Test any of your 10 Healthspan Categories starting at $99. 

  7. The InsideTracker Insiders Facebook Group is open to members for community support. The group is bound by the common goal of achieving optimal health and wellness. It provides a safe, judgment-free environment for members to share experiences, seek advice, and celebrate successes along their health journeys.

How does InsideTracker make health recommendations?

With your InsideTracker Membership, you’ll receive a full health analysis that includes science-backed recommendations for nutrition, supplements, exercise, and lifestyle improvement. These are curated to improve the areas of your health where you need it most.

Each recommendation is based on your blood biomarker levels, Healthspan Category Scores, and current habits. It has passed an extensive review process by the InsideTracker science team for its ability to improve health. 

  • The recommendations you see are just as important as those you don’t see. If a specific action isn’t relevant for you, we won’t waste your time with it.
  • We encourage you to share your results with your healthcare provider, and we make it easy to do so from the app or your web browser.

gettingstarted

Signing up for your InsideTracker Membership

How do I get started? 

Signing up for a membership is simple. You can visit the store to view ways to join InsideTracker.

For more information on choosing a plan and setting up a blood draw,
check out this guide.

What payment methods do you accept?

You can use any major credit card provider to pay for your InsideTracker Membership and blood tests. InsideTracker purchases are also eligible for coverage by HSA, FSA, and HRA benefits under most insurance plans. 

You can pay with your HSA or FSA card at checkout using our partner TrueMed, or you can submit your receipt for reimbursement following your purchase.

How do I cancel my membership?

You can cancel your InsideTracker Membership at any time. To cancel:

  1. Navigate to your “Orders” page
  2. Under “Available tests,” scroll to your InsideTracker Membership
  3. Select “Manage Membership” and select the active membership 
  4. Scroll down to select “Cancel membership”
  5. You will maintain access to InsideTracker’s platform until your membership expires (one year from your activation date)

Can I transfer a test to someone else after purchasing?

Yes! InsideTracker makes a great gift.

Just look for the "Send as gift" button on any item in the InsideTracker store


Can I transfer a test to someone else after purchasing?

You can. Here’s how you can transfer a test to someone else:

  • Purchase a plan 
  • Log in to your account and click on “Orders”
  • Under Available test, click “Transfer”
  • Enter the name and email address of the recipient and select “Transfer”

If you transfer a test to someone, they don't need a membership to access their initial test results. However, a membership unlocks the full InsideTracker experience, which includes ongoing support, continued personalized recommendations, and discounted blood tests in the future.

Contact InsideTracker for additional support on transferring tests:
support@insidetracker.com

Where can I get my blood tested?

The most popular option is to get your blood tested at Quest Diagnostics. There are thousands of locations across the US. Find one near you

You can also add a mobile blood draw at checkout, and we’ll send a phlebotomist right to your home or office.

Mobile blood draw is recommended if there aren’t any Quest locations near you, and it is required if you are in New York, New Jersey, Hawaii, Arizona, or Rhode Island.

 

Billing and security

How often will I be billed?

InsideTracker Memberships are billed annually to the form of payment on file. You will receive an email 2 weeks in advance reminding you of your upcoming payment. 

If you choose to cancel your membership, you will lose access to your detailed analysis, recommendations, and Action Plan. You will maintain access to your personal results data. 

Do you offer refunds?

We're confident you'll be satisfied with your InsideTracker experience. However, we understand there might be rare instances when a refund is needed. Read more on our refund policy here.

 

Get the most out of your InsideTracker experience

How do I access the platform? 

Once you’ve joined InsideTracker, you’ll have full access to the platform on the web and mobile app (available on iOS and Android).

How often should I get a blood test? 

InsideTracker is flexible, so it's up to you to decide how often you test. But for the majority of members, we recommend testing every 3 months.

With this protocol, you'll alternate between Ultimate tests and category tests. This means you'll get a comprehensive look at your health every 6 months, and in the time between, you'll zoom in on the aspect(s) of your health that require extra attention. 

With this testing cadence, you'll receive a mix of big-picture disease prevention and hyper-focused performance improvement. 

Testing_Cadence

Does InsideTracker offer customer support? 

Yes, InsideTracker’s team is available to answer your questions! Live chat or email the team at support@insidetracker.com.

Key takeaways

  • InsideTracker offers personalized health insights and recommendations based on your unique biomarkers.
  • You can choose from different membership options, which allow you to analyze existing blood results or get a new comprehensive blood test.
  • Healthspan Category Testing offers 10 blood tests that let you focus on the areas of health you care about most.
  • Additional add-ons like DNA kits, hormone testing, and InnerAge analysis are available for a more in-depth understanding of your health.
  • InsideTracker provides actionable recommendations for nutrition, exercise, supplements, and lifestyle habits.
  • Access to a supportive community and customer support helps you stay motivated and on track with your health goals.

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