InsideTracker Membership FAQ: Get the Most Out of the Health Platform

Are you looking to reach your health potential and cut through the noise of generic health advice? 

InsideTracker takes an innovative approach by using your body’s data to build you a personalized plan. It’s an internal tune-up focused on real, quantifiable health, which helps you feel your best, perform at your peak, and live your longest life. 

The process begins with a blood test to look at your 10 healthspan categories, which include heart health, metabolism, fitness, and cognition. From there, it empowers you to make high-impact changes to your nutrition, exercise, and lifestyle habits. 

Once you know what your body needs, you’re able to provide it. By joining InsideTracker, you'll take the guesswork out of wellness.

InsideTracker is for anyone committed to a healthier future. Maybe you’re a busy parent seeking more energy, or a grandparent looking to build long-lasting memories with your family. Maybe you’re a professional who needs an efficient path to health, or an athlete focused on your next PR. 

Whatever your goal, InsideTracker can help. The platform is built on artificial intelligence and behavioral psychology, and it’s trained on thousands of randomized, peer-reviewed studies. It provides the tools you need to take control of your well-being.

In this article, we're answering the most popular InsideTracker questions. It will help you get started and make the most of your membership.

How to get the most out of your InsideTracker membership

What are the options to join InsideTracker?

There are three ways to join, and you can review the membership options here.

The best option for you will depend on whether:

• You're looking for an analysis of the blood test results you already have. (Choose "Membership.")
• You want a baseline blood test + analysis. (Choose "Foundation + Membership.") 
• You seek a full, comprehensive blood test + analysis. (Choose "Ultimate + Membership.") 

Here’s a deeper breakdown of the three membership options: 

1. InsideTracker Membership: With the basic membership option, you can get started by uploading the DNA and blood results you already have. You can also sync your fitness tracker and feed in other personal health data. If you are located in the United States or Canada, you can buy additional tests through us when you’re ready to update your analysis. Your InsideTracker Membership gives you access to low-cost testing you can use at any time.

2. Foundation + Membership: This option is right for you if you’re looking for a lower-cost test that focuses on four key areas: heart health, brain, gut, and immune system. In addition to the blood test, this option includes all the benefits of InsideTracker Membership. 

3. Ultimate + Membership: If you’re seeking a full, comprehensive blood test across all of your body’s systems, this plan is right for you. Ultimate + Membership includes all the benefits of InsideTracker Membership, and the blood test covers all 10 of your healthspan categories.  

What are the add-ons?

When you check out with a blood test, you can choose from multiple add-ons.  

• Estradiol + Progesterone (Available with the purchase of a blood test): Estradiol and progesterone are often thought of as female hormones, but they play important roles for both men and women. They’re responsible for bone, brain, and reproductive health, body composition, mood, and more. Add these two markers at checkout for a test, analysis, and personalized recommendations.
  
  
• DNA Kit (US only): Your DNA is your body’s roadmap. It works with your blood results to show you how your genes affect your health right now. With a DNA Kit, you’ll get a report on your genetic predispositions for 38 wellness traits. It will help you understand how your DNA influences your health—and what you can do about it. 
  
  
• InnerAge (Available with the purchase of a blood test): Your InnerAge shows you how you’re aging on the inside. With InnerAge, you’ll receive your biological age and recommendations to improve the biomarkers that are making you age faster. It’s a great motivational tool: InsideTracker Members who purchase DNA improve more biomarkers than those who don’t. 
  

To learn more about InsideTracker’s mission, membership options, and add-ons, check out this guide.

How do I sync my fitness tracker to the app?

Once you sync your fitness tracker (Apple Health, Oura, Garmin, etc.), InsideTracker becomes a hub for every level of health data—from the genes you were born with to the workout you did this morning. 

Data around your sleep, heart rate, and daily activities inform your personalized recommendations, and you’ll get daily ProTips to help you improve your habits. 

To sync your fitness tracker to the app:

• Click on your icon in the top left corner
• Under "Data," select "Fitness tracker"
• Select "Connect" on your device of choice
• Follow the in-app instructions to share permissions

What else do I get with my InsideTracker membership?

As an InsideTracker member, you’ll gain access to all the InsideTracker platform has to offer, including a complete health analysis, recommendations, an Action Plan, and personalized ProTips.  

You’ll also have access to an online community of members and customer-exclusive content like live virtual events. And if you want to review your results with a dietitian, you can. (Available in certain states for an additional fee). 
 

How does InsideTracker help me reach my goals?

Reaching your health goals requires motivation to start, consistency to follow through, and accountability to stay on track. InsideTracker’s app is with you each step of the way.

Here are a few examples:

1. InsideTracker provides access to your body’s data along with thorough analysis. It reveals exactly which biomarkers you need to improve. 
   
   
2. The platform delivers easy-to-follow recommendations that tell you precisely what to do to reach your health goals. By eliminating the guesswork from your health routine, you can implement the right habits faster. 
   
   
3. Your Action Plan lets you choose from recommendations that span nutrition, exercise, supplements, and lifestyle habits, so you can find the one that fits your lifestyle best. 
   
   
4. InsideTracker sorts your recommendations in order of greatest impact for your body. Actions with the highest “impact score” can improve your markers most efficiently to help you quickly meet your goals.
   
   
5. InsideTracker delivers daily ProTips that are hyper-personalized, timely, and—most importantly—actionable. When you sync your fitness tracker to the InsideTracker app, you get real-time feedback on improving your sleep, eating for workout recovery, and hydrating based on your exertion. 
    
6. The InsideTracker Insiders Facebook Group is open to members for community support. The group is bound by the common goal of achieving optimal health and wellness. It provides a safe, judgment-free environment for members to share experiences, seek advice, and celebrate successes along their health journeys.

How does InsideTracker make health recommendations?

With your InsideTracker Membership, you’ll receive a full health analysis that includes science-backed recommendations for nutrition, supplements, exercise, and lifestyle improvement. These are curated to improve the areas of your health where you need it most.

Each recommendation is based on your blood biomarker levels, healthspan category scores, and current habits. It has passed an extensive review process by the InsideTracker science team for its ability to improve health. 

• The recommendations you see are just as important as those you don’t see. If a specific action isn’t relevant for you, we won’t waste your time with it.
• We encourage you to share your results with your healthcare provider, and we make it easy to do so from the app or your web browser.
  
  

Signing up for your InsideTracker Membership

How do I get started? 

Signing up for a membership is simple. You can visit the store to view ways to join InsideTracker.

For more information on choosing a plan and setting up a blood draw, check out this guide.

What payment methods do you accept?

You can use any major credit card provider to pay for your InsideTracker Membership and blood tests. InsideTracker purchases are also eligible for coverage by HSA, FSA, and HRA benefits under most insurance plans. 

You can pay with your HSA or FSA card at checkout using our partner TrueMed, or you can submit your annual subscription fee for reimbursement following your purchase.

How do I cancel my membership?

You can cancel your InsideTracker Membership at any time. To cancel:

1. Navigate to your “Orders” page
2. Under “Available tests,” scroll to your InsideTracker Membership
3. Select “Manage Membership” and select the active membership 
4. Scroll down to select “Cancel membership”
5. You will maintain access to InsideTracker’s platform until your membership expires (one year from your activation date)

Can I transfer a test to someone else after purchasing?

Yes! Here’s how you can transfer a test to someone else:

• Purchase a plan 
• Log in to your account and click on “Orders”
• Under Available test, click “Transfer”
• Enter the name and email address of the recipient and select “Transfer”

If you transfer a test to someone, they don't need a membership to access their initial test results. However, a membership unlocks the full InsideTracker experience, which includes ongoing support, continued personalized recommendations, and discounted blood tests in the future.

Contact InsideTracker for additional support on transferring tests: support@insidetracker.com

Where can I get my blood tested?

The most popular option is to get your blood tested at Quest Diagnostics. There are thousands of locations across the US. Find one near you. 

You can also add a Mobile Blood Draw at checkout, and we’ll send a phlebotomist right to your home or office for a quick and convenient blood draw. 

Mobile blood draw is recommended if there aren’t any Quest locations near you, and it is required if you are in New York, New Jersey, Hawaii, Arizona, or Rhode Island.

Billing and security

How often will I be billed?

InsideTracker Memberships are billed annually to the form of payment on file. You will receive an email two weeks in advance reminding you of your upcoming payment. 

If you choose to cancel your membership, you will lose access to your detailed analysis, recommendations, and Action Plan. You will maintain access to your personal results data. 

Do you offer refunds?

We're confident you'll be satisfied with your InsideTracker experience. However, we understand there might be rare instances when a refund is needed. Read more on our refund policy here.

Get the most out of your InsideTracker experience

How do I access the platform? 

Once you’ve joined InsideTracker, you’ll have full access to the platform on the web and mobile app (available on iOS and Android).

How often should I get a blood test? 

For optimal health, we recommend getting your blood tested every 3 to 6 months. The exact duration will depend on your personal health goals and any changes you’re making to your routine. 

For example, if you’re starting a new supplement or training program, you should retest on the faster side—so 3 months after making the change.

Does InsideTracker offer customer support? 

Yes, InsideTracker’s team is available to answer your questions! Live chat or email the team at support@insidetracker.com.

Key takeaways

• InsideTracker offers personalized health insights and recommendations based on your unique biomarkers.
• You can choose from different membership options, which allow you to analyze existing blood results or get a new comprehensive blood test.
• Additional add-ons like DNA kits, hormone testing, and InnerAge analysis are available for a more in-depth understanding of your health.
• InsideTracker provides actionable recommendations for nutrition, exercise, supplements, and lifestyle habits.
• Access to a supportive community and customer support helps you stay motivated and on track with your health goals.
• Explore InsideTracker's membership options today and unlock the path to your best self.